We are committed to providing a good service at all times. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Please note that Alpha Academic Appeals will only consider complaints that are raised within six months of the act or omission complained of.
If you have a complaint, please contact us with the details. We have 8 weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
Please note that the Legal Ombudsman, the independent complaints body for service complaints about lawyers, has time limits in which a complaint must be raised with them.
The time limits are:
The Ombudsman can extend the time limit in exceptional circumstances. Alpha Academic Appeals must therefore have regard to that timeframe when deciding whether they are able to investigate your complaint. Alpha Academic Appeals will not therefore usually deal with complaints that fall outside of the Legal Ombudsman’s time limits.
The Ombudsman will also only deal with complaints from consumers. This means than only complaints from the barrister’s client are within their jurisdiction.
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. Disclosure will be to Daniel Sokol and anyone involved in the complaint and its investigation. Such people will include the barrister or member of staff who you have complained about, the head or relevant senior member of the panel and the person who investigates the complaint. The Bar Standards Board is entitled to inspect the documents and seek information about the complaint when discharging its auditing and monitoring functions.
Complaints Made in Writing
Please give the following details:
Please address your letter to Dr Daniel Sokol, 62 Beryl Road, London W6 8JT. We will, where possible, acknowledge receipt of your complaint within 14 days and provide you with details of how your complaint will be dealt with.
What will happen next?
a) The nature and scope of his investigation.
b) His conclusion on each complaint and the basis for his conclusion.
c) If he finds that you are justified in your complaint, his proposals for resolving the complaint.
PO Box 6806,
About Your Complaint
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at email@example.com.